Please email us at email@example.com within 5 days of receipt of your delivery if you are not satisfied with your purchase and we will do our best to help you.
Planet Candy cannot take responsibility for products damaged in transit due to extremes in temperature, nor will we replace said product before reviewing the delivery circumstances involved. If questions arise as to perishability, please contact us and we will do our best to provide guidance.
In the event that a product is received in unusable condition, for reasons other than extremes of temperature, a claim must be submitted within 5 days after physical receipt of merchandise as determined by An Post tracking. In the event that a claim is submitted after the stated time period, we will not be able to issue credit nor refund the product value.
No refunds are offered, nor returns accepted for products that have passed the best before date and are on offer, and where the best before date is noted in the product description online. Product best before dates are recommended dates for optimal taste levels and are not to be confused with use by or sell by dates.
Original shipping costs and return shipping costs will not be refunded or provided for, where a return is sought for reasons other than damages or faults. We do not cover shipping costs for the return of items sent to overseas destinations.