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Returns Policy

At Planet Candy, we want our customers to enjoy a hassle free and pleasant shopping experience. For this reason, we try and make the process of returning goods simple.


CANCELLING AN ORDER


Under the Distance Selling Regulations you have the right to cancel your order for any item purchased on this website within 14 days of receiving your order. If we have not yet despatched the goods, we will cancel your order and make an immediate repayment. You can cancel an order by emailing info@planetcandy.ie or calling us on +353 21 4847746 Otherwise if the item has been dispatched then you must return the item to us.


RETURNING AN ITEM


If you have already received the goods but wish to cancel your order, you will need to make the return within 14 days of receipt. Once we have received your goods, we will credit you with the value of the returned goods.


If you are returning an item because of an error made on our part or because it is defective, we will be more than happy to refund the delivery charges incurred in sending the goods to you and your costs in returning it to us. Otherwise, you will be responsible for delivery charges in connection with your purchase.


To return an item, send the goods to the address below quoting your order number and reason for cancellation, e.g. defective items. For your protection, we recommend that you use a recorded delivery service.


Planet Candy

Block O Unit 10

Marina Commercial Park

Centre Park Road

Cork City

Cork

Republic of Ireland


GUARANTEES & WARRANTIES


Whilst Planet Candy makes reasonable effort to ensure we sell only the highest quality goods, we do not offer any guarantee or warranty schemes other than those offered by the product manufacturers.


TERMS & CONDITIONS


This Agreement will be governed by and construed in accordance with the law of the Republic of Ireland and both you and Planet Candy agree to submit to the exclusive jurisdiction of the courts of the Republic of Ireland.